FAQs
What currency are the prices do I see in the site?
All prices are in USD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 3-9 Days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business, please email us.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100% money-back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please include a name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address, what do I do now?
If you have misspelled or autofilled in an incorrect address, simply reply to your order conformation email and confirm. Once you double-check if the address given is wrong, kindly notify us via email If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 3-9 business days.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
Real People, Real Results- 20lbs
With the help of a Lifestyle Coach, I cleaned up my eating habits and exercised regularly. I have experienced a 20lb weight loss in a span of 3 months. My overall health has greatly improved, my body image is changing, and I'm more confident about my ability to complete this lifestyle change and reach my maintenance goal.
Real People, Real Results- 30lbs
This is not a diet program. It's a lifestyle change. When I got started with Triple T, I was determined and had reached a point in my life where I was tired of living and unhealthy lifestyle. It was time for a change and Kacia t Triple T gave me the tools to be successful. "Taking Time Together" She means just that! From daily check-in to weekly chats. Kacia has been there and continues to be. I am thankful and proud to have the support I need through this journey to a new me!
Real People, Real Results -40lbs
My wellness journey started in 2017. After being diagnosed with Sarcoidosis in 2004, the weight came quickly. This was due to aggressive steroid treatment for quick relief. The medication I was taking was helping but I had to stop due to my weight. It was time to make a change. So I joined Dr. T's Triple T: Taking Time Together program in February 2023. The journey has been eye opening. I am learning about nutrition and self care (which is hard for me). So far I have lost 40 pounds and I am well on my way to a healthy and productive lifestyle.
